Increase the effectiveness and efficiency of your service support center

1. Measure and baseline performance
2. Predict and prioritize future needs of customers
3. Track and monitor trends to make confident business decisions
4. Provide transparency for all stakeholders

Monitor Your Service Support Operations with Real-Time Performance Analytics and Automated Reporting.

With ServeOptics, you can proactively monitor the effectiveness and efficiency of your service support centers and make confident business decisions based on real-time data and trending. By connecting to multiple technologies and centrally monitoring all your support centers and staff with a single prescriptive dashboard, you can make proactive decisions to minimize risk and maximize your budget. The customer experience will continually improve by monitoring your resources and the impact they’re making.

Consolidate dashboards. With ServeOptics™

Consolidate dashboards. With ServeOptics™

Obtain a consolidated view of multiple service support centers with a correlation of data derived from multiple siloed technologies. Now managers can do what they do best – manage.

Monitor performance. With analytics.

Monitor performance. With analytics.

Obtain visibility and insight into the activities and performance of your support operation whether it be a single site location utilizing one set of service management tools, or a distributed work force with multiple ACD and ITSM ticketing systems.

Continuously improve. With reporting.

Continuously improve. With reporting.

The correlation of metrics with trending capabilities allows for informed management decisions based upon real-time data that will instantaneously increase the quality of service delivered to end-users.

Accelerate Performance. With Consulting.

Accelerate Performance. With Consulting.

With the proper software tool in place monitoring the metrics that matter, organizations will immediately be empowered to make great improvements. If assistance is needed to experience additional benefits, our consulting services will get you to the next level.

Contact us to find out more about our products and services

Out-of-the-box functionality that enables managers to increase Call Center and Service Desk performance upon installation

Service support operations often fail to support business objectives and provide adequate service to end-users because managers focus on aging report data, not current real-time metrics. As a result, they can’t identify problems early on or be proactive and prevent them from turning into crises that often derail the operation’s budget, project schedules, and delivery of new capabilities. The right metrics create an early warning system that enable operations to provide value to the business and end-users.

From a single enterprise view dashboard with drilldowns into specific operations activities, ServeOptics™ empowers managers and stakeholders to turn routine operations review meetings based upon aging data into proactive strategy sessions with real-time metrics and trends analysis. Managers gain immediate understanding of how support activities impact service delivery, the business objectives and its end-users.

Request a ServeOptics Demo Today
Questions? Contact an account manager for answers. 1-877-201-6907