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Real Data Technologies
Launches ServeOptics

Redefining Incident Management assisting managers to
optimize IT operations

Improving IT Service Management with Metrics

Real Data Technologies Inc. (RDT) optimizes IT operations to deliver high value services to end users. We develop software solutions that analyze operations data and metrics turning them into analytics for strategic IT operations execution.

Advisory Consulting

Develop IT strategies that align to business objectives

Technology Implementation

Custom code development and application implementation

Dashboard Development

Development services to customize reports and dashboards

Training & Certification

IT industry best practice training and certification: ITIL, ServeOptics

Contact us to find out more about our products and services

IT Service Management Strategy Based Upon Analytics

ServeOptics™ is the next generation of technology management analytics. Never before has a tool been able to provide Optics on demand through KPI’s and Critical Success Factors. It saves time and reduces risk by providing immediate information about Service Desk activities, Workload Volume, Backlog, Staff Utilization and Service Level performance. ServeOptics™ contains a manager’s scoreboard with metrics that will drive improvements and operational efficiencies based on real activity results, benchmark comparisons and industry standards found in the ITIL© Service Operations Process.

Software as a Service (SaaS)

Reduce the time to experience the benefits of our products by taking advantage of our SaaS infrastructure. Our fully managed solution allows you to scale as necessary and reduce the costs of administration.

Quick integration setup

Begin improving your operations with our products in as little as 24 hours.

Audited Data Security Controls

Our applications are SAS-70 security audited to ensure your data is secure.

Scalability to fit your needs

Increase or decrease your application usage according to your business requirements.

99.95% Application and Data Availability

With multiple, secure, disaster-tolerant data centers your application and data will always be available.
Request a ServeOptics Demo Today
Questions? Contact an account manager for answers. 1-877-201-6907