A Call Center and Service Desk performance monitoring dashboard


A Call Center and Service Desk performance monitoring dashboard

Monitor Call Center and Service Desk Operations with Real-Time Performance Metrics and Automated Reporting.

Consolidate dashboards. With ServeOptics™

Obtain a consolidated view of Call Center and Service Desk operations with a correlation of data derived from multiple siloed technologies. Now managers can do what they do best – manage.

Monitor performance. With metrics.

Obtain visibility and insight into the activities and performance of the support operation rather it be a single site location utilizing one set of ITSM tools, or a distributed work force with multiple ACD and ITSM ticketing systems.

Continuously improve. With reporting.

The correlation of metrics with trending capabilities allows for informed management decisions based upon real-time data that will instantaneously increase the quality of service delivered to end-users.

Accelerate Performance. With Consulting.

With the proper software tool in place monitoring the metrics that matter, organizations will immediately be empowered to make great improvements. If assistance is needed to experience additional benefits, our consulting services will get you to the next level.

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Out-of-the-box functionality that enables IT managers to increase Call Center and Service Desk performance upon installation

IT operations often fail to support business objectives and provide adequate service to end-users because IT managers focus on aging report data, not current real-time metrics. As a result, they can’t identify problems early on or be proactive and prevent them from turning into crises that often derail the operation’s budget, project schedules, and delivery of new capabilities. The right IT metrics create an early warning system that enable operations to provide value to the business and end-users.

From a single enterprise view dashboard with drilldowns into specific operations activities, ServeOptics™ empowers managers and stakeholders to turn routine operations review meetings based upon aging data into proactive strategy sessions with real-time metrics and trends analysis. IT Managers gain immediate understanding of how support activities impact IT service delivery, the business objectives and its end-users.

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Questions? Contact an account manager for answers. 1-877-201-6907