Improving IT Service Management with Metrics
Real Data Technologies Inc. (RDT) optimizes IT operations to deliver high value services to end users. We develop software solutions that analyze operations data and metrics turning them into analytics for strategic IT operations execution.
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IT Service Management Strategy Based Upon Analytics
ServeOptics™ is the next generation of technology management analytics. Never before has a tool been able to provide Optics on demand through KPI’s and Critical Success Factors. It saves time and reduces risk by providing immediate information about Service Desk activities, Workload Volume, Backlog, Staff Utilization and Service Level performance. ServeOptics™ contains a manager’s scoreboard with metrics that will drive improvements and operational efficiencies based on real activity results, benchmark comparisons and industry standards found in the ITIL© Service Operations Process.