Develop IT strategies that align to business objectives
Strategic IT Service Management Consulting
Meeting the business demands of service support, driven by customer expectations, requires clarity of support expectations, proven practices and results-oriented execution. At RDT, we understand that many decisions have direct impacts on cost, productivity, quality, effectiveness and efficiency. We use proven approaches, methodologies and frameworks, combined with experienced professionals, to deliver the results you need. Our consulting services deliver value to our commercial and government clients.
Develop a KPI Program
Defined by business leaders, Critical Success Factors (CSFs) are the characteristics that must exist for a business service to be successful—achieving CSFs drives your business strategies forward.
Once defined, IT must get involved to assist in recommending the Key Performance Indicators (KPIs) and their associated targets of performance that supports each CSF.
An active KPI program will provide business leaders a high-level, real-time view of the success of business services by visually displaying vital statistical information about service support performance.
In defining CSFs and their associated KPIs, RDT will work with the management staff of your support organization to establish target performance levels and then consult on how to effectively monitor and optimize the service support operation to perform to the established targets.