Advanced service support
Managers now have real-time access to distributed service support center performance analytics consolidated into prescriptive dashboards built with a monitoring methodology that will assist to reduce the cost of operations, increase support quality, and improve the customer experience. Support operations are now transformed into customer engagement centers of excellence.
- Scalable – Monitor a single support center with limited tool sets or monitor geographically distributed support centers with multiple tools. Pay only for the user licenses you need.
- Reliable – 99.999% availability is guaranteed so that you have access to the information that you need to transform your organization always.
- Secure – Developed utilizing secure methodologies and hosted in a FedRAMP secure cloud environment protecting your data from unauthorized access.
- Flexible – Available in a cloud hosted or on-premise licensing plan.