[mk_page_section bg_image=”https://www.rdtmetrics.com/wp-content/uploads/2016/01/incident-management.jpg” attachment=”fixed” bg_position=”center center” bg_repeat=”no-repeat” bg_stretch=”true” enable_3d=”true” video_color_mask=”#000000″ video_opacity=”0.3″ min_height=”0″ full_width=”true” padding_top=”0″ padding_bottom=”0″ first_page=”false” last_page=”false” sidebar=”sidebar-1″][vc_column][vc_empty_space height=”170px”][mk_font_icons icon=”mk-moon-stats” color=”#ffffff” size=”xx-large” margin_horizental=”0″ margin_vertical=”0″ circle=”true” circle_color=”rgba(150,150,150,0.46)” circle_border_color=”rgba(150,150,150,0.46)” align=”center”][mk_fancy_title tag_name=”h1″ color=”#ffffff” size=”43″ force_font_size=”true” size_phone=”38″ font_weight=”100″ txt_transform=”none” margin_top=”5″ font_family=”Open+Sans” font_type=”google” align=”center”]Incident Management[/mk_fancy_title][mk_fancy_title tag_name=”h3″ color=”#ffffff” size=”24″ force_font_size=”true” size_phone=”17″ font_weight=”100″ txt_transform=”none” font_family=”Open+Sans” font_type=”google” align=”center”]Restore services to normal operation quickly.[/mk_fancy_title][vc_empty_space height=”60px”][/vc_column][/mk_page_section][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1455728546374{background-color: #efefef !important;}”][vc_column][vc_empty_space height=”40px”][mk_fancy_title tag_name=”h1″ color=”#404040″ size=”43″ force_font_size=”true” size_phone=”38″ font_weight=”100″ txt_transform=”none” margin_top=”5″ font_family=”Open+Sans” font_type=”google” align=”center”]Incident Management Restores Services[/mk_fancy_title][vc_empty_space][vc_column_text]The goal of incident management is to restore service back to normal operational levels as soon as possible after an incident. In order to restore services, it is important that organizations have the right Incident Management tool. This tool should be equipped with metrics and reporting features that are designed to increase the efficiency with which incidents are resolved. It is not enough to have an incident management software system, instead, IT managers who are operating an industry leading service support operation need to have an incident management software that includes a powerful dashboard. The right dashboard will easily read detailed incident data, correlate this data into actionable metrics, and summarize those metrics into a single display of strategic analytics.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][mk_fancy_title color=”#404040″ size=”33″ force_font_size=”true” size_phone=”30″ font_weight=”100″ txt_transform=”none” margin_top=”5″ font_family=”Open+Sans” font_type=”google” align=”center”]Incident Management Metrics[/mk_fancy_title][vc_empty_space][vc_column_text]Incident ManagementServeOptics-IM seamlessly connects to any incident management system. It provides IT managers with an intuitive Scoreboard that displays the current state of their IT support operation at any point in time via an on-demand feature. The drilldown capability provides a more detailed view of service desk operations. Incident management performance metrics include incident que, backlog, staff activity, customer satisfaction and more.

ServeOptics-IM allows IT managers to:

[/vc_column_text][vc_empty_space][mk_fancy_title color=”#404040″ size=”33″ force_font_size=”true” size_phone=”30″ font_weight=”100″ txt_transform=”none” margin_top=”5″ font_family=”Open+Sans” font_type=”google” align=”center”]Benefits of ServeOptics Incident Management Reports[/mk_fancy_title][vc_empty_space][vc_column_text]Visibility: The scoreboard provides management with visibility and insight into their support operations on-demand. IT managers know exactly what is going on in all aspects of their service desk. The software provides real-time, on-demand insight into personnel activity and end user satisfaction.

Ongoing Improvements: The correlation of metrics with trending capabilities allows IT professionals to make informed management decisions that will instantaneously increase the quality of service delivered to users. The use of incident management reporting makes it easier for IT professionals to track important software resolution decisions, while simultaneously aiming to improve performance metrics.

Time Savings: Detailed levels of metrics combined with exceptional reporting capabilities provide additional insights that are not available from out-of-the-box incident management systems. With the ServeOptics incident management solution, IT managers can spend less time each week logging into multiple systems to manually create reports that quickly become outdated. ServeOptics provides an automated metrics and reporting system that creates accurate and usable reports.

Performance Objectives: The Scoreboard displays the current state of the support operation as compared to previous periods of performance. By benchmarking performance against its own operations, IT managers can more accurately create future target objectives[/vc_column_text][/vc_column][/vc_row][mk_page_section bg_color=”#efefef” min_height=”0″ padding_top=”40″ padding_bottom=”40″ first_page=”false” last_page=”false” sidebar=”sidebar-1″][vc_column][vc_empty_space height=”52px”][mk_fancy_title tag_name=”h6″ color=”#000000″ size=”32″ font_weight=”300″ txt_transform=”none” margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]Request a ServeOptics Demo Today[/mk_fancy_title][mk_button dimension=”outline” corner_style=”full_rounded” size=”large” url=”https://www.rdtmetrics.com/serveopticsdemo/” align=”center” margin_top=”20″ margin_bottom=”0″ outline_skin=”custom” outline_active_color=”#f36223″ outline_active_text_color=”#f36223″ outline_hover_bg_color=”#efefef” outline_hover_color=”#f36223″]VIEW THE DEMO[/mk_button][/vc_column][/mk_page_section][vc_row fullwidth=”true” fullwidth_content=”false” css=”.vc_custom_1454920538680{background-color: #efefef !important;}”][vc_column][vc_column_text disable_pattern=”false” align=”center”]

Questions? Contact an account manager for answers. 1-877-201-6907

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