Immediately Gain Control of your Support Operation and Make Informed Business Decisions with Analytics
/manager license /month billed annually
Licenses are intended to be used by multiple layers of management personnel within service support operations. NOT intended for agents.
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- Scalable – Monitor a single support center with limited tool sets or monitor geographically distributed support centers with multiple tools. Pay only for the user licenses you need.
- Reliable – 99.999% availability is guaranteed so that you have access to the information that you need to transform your organization always.
- Secure – Developed utilizing secure methodologies and hosted in a FedRAMP secure cloud environment protecting your data from unauthorized access.
- Flexible – Available in a cloud hosted or on-premise licensing plan.
Quick and Easy Setup Process
Have more questions?
Read our FAQ, or contact us to speak to a client account representative
Why are licenses only billed annually?
While you can begin monitoring and making operations improvements immediately upon installation, you will see the best results trending over a period of time.
How long will it take before I can begin monitoring?
Customers can expect to begin monitoring their operation within 24 hours after the registration form has been completed and access to the tools has been provided.
How many licenses do I need?
ServeOptics is intended to be used by multiple layers of management staff within service support operations. Therefore, anyone responsible for the management of support personnel or the overall success of service support operations should have a license.
Can ServeOptics be customized?
Yes. ServeOptics can be customized to add additional metrics, reports, dashboards and third-party custom applications.
What are the support plans offered?
All customers will receive 24x7x365 support included with their license.