[mk_page_section bg_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/09/bg7.png” bg_position=”center center” bg_repeat=”no-repeat” bg_stretch=”true” video_opacity=”0″ padding_top=”120″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” sidebar=”sidebar-1″][vc_column width=”1/2″][vc_column_text]

[/vc_column_text][mk_fancy_title size=”40″ font_weight=”100″ font_family=”Open+Sans” font_type=”google”]Increase the effectiveness and efficiency of your service support center[/mk_fancy_title][vc_column_text]

1. Measure and baseline performance
2. Predict and prioritize future needs of customers
3. Track and monitor trends to make confident business decisions
4. Provide transparency for all stakeholders

[/vc_column_text][vc_empty_space height=”20px”][vc_row_inner visibility=”hidden-sm”][vc_column_inner width=”1/2″ css=”.vc_custom_1536653410120{margin-top: -3px !important;}”][vc_column_text disable_pattern=”false”][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text disable_pattern=”false” el_class=”popmake-6574″][/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner visibility=”visible-sm”][vc_column_inner width=”1/2″ css=”.vc_custom_1536653410120{margin-top: -3px !important;}”][vc_column_text disable_pattern=”false”][/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text disable_pattern=”false” el_class=”popmake-6574″][/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-sm vc_hidden-xs”][vc_empty_space height=”15px”][vc_column_text]

[/vc_column_text][/vc_column][/mk_page_section][vc_row fullwidth=”true” fullwidth_content=”false” column_padding=”1″ parallax_content=”parallax_content_value” parallax_content_sense=”30″ full_width=”stretch_row_content” css=”.vc_custom_1534251966029{background-image: url(https://www.rdtmetrics.com/wp-content/uploads/2018/04/RdtGradienT4.jpg?id=6979) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column width=”1/2″ css=”.vc_custom_1518003160745{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][/vc_column][vc_column width=”1/2″ offset=”vc_hidden-sm vc_hidden-xs”][/vc_column][/vc_row][vc_row fullwidth=”true”][vc_column offset=”vc_hidden-lg vc_hidden-md”][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row fullwidth=”true” fullwidth_content=”false” equal_columns=”true” css=”.vc_custom_1536595671893{margin-bottom: 40px !important;border-top-width: 30px !important;border-right-width: 30px !important;border-bottom-width: 30px !important;border-left-width: 30px !important;padding-top: 20px !important;padding-right: 0px !important;padding-bottom: 20px !important;padding-left: 0px !important;background-color: #ebebeb !important;border-left-color: #ffffff !important;border-left-style: solid !important;border-right-color: #ffffff !important;border-right-style: solid !important;border-top-color: #ffffff !important;border-top-style: solid !important;border-bottom-color: #ffffff !important;border-bottom-style: solid !important;}”][vc_column][mk_fancy_title tag_name=”h1″ color=”#222222″ size=”42″ force_font_size=”true” size_smallscreen=”40″ size_tablet=”32″ size_phone=”28″ font_weight=”100″ letter_spacing=”1″ margin_top=”40″ font_family=”Open+Sans” font_type=”google” align=”center”]Monitor Your Service Support Operations with Real-Time Performance Analytics and Automated Reporting.[/mk_fancy_title][mk_fancy_title color=”#333333″ size=”17″ font_weight=”400″ letter_spacing=”1″ font_family=”Raleway” font_type=”google” align=”center”]With ServeOptics, you can proactively monitor the effectiveness and efficiency of your service support centers and make confident business decisions based on real-time data and trending. By connecting to multiple technologies and centrally monitoring all your support centers and staff with a single prescriptive dashboard, you can make proactive decisions to minimize risk and maximize your budget. The customer experience will continually improve by monitoring your resources and the impact they’re making.[/mk_fancy_title][/vc_column][/vc_row][vc_row padding=”0″][vc_column width=”1/2″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/03/Consolidate-dashboards-1.png” title=”Consolidate dashboards. With ServeOptics™” title_size=”15″ title_weight=”bolder” title_color=”#222222″ title_top_padding=”1″ title_bottom_padding=”5″]Obtain a consolidated view of multiple service support centers with a correlation of data derived from multiple siloed technologies. Now managers can do what they do best – manage.[/mk_icon_box2][/vc_column][vc_column width=”1/2″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/03/Monitor-performance.png” title=”Monitor performance. With analytics.” title_size=”15″ title_weight=”bolder” title_color=”#222222″ title_top_padding=”1″ title_bottom_padding=”5″]Obtain visibility and insight into the activities and performance of your support operation whether it be a single site location utilizing one set of service management tools, or a distributed work force with multiple ACD and ITSM ticketing systems.[/mk_icon_box2][/vc_column][/vc_row][vc_row padding=”0″][vc_column width=”1/2″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/03/Continuously-improve-1.png” title=”Continuously improve. With reporting. ” title_size=”15″ title_weight=”bolder” title_color=”#222222″ title_top_padding=”1″ title_bottom_padding=”5″]The correlation of metrics with trending capabilities allows for informed management decisions based upon real-time data that will instantaneously increase the quality of service delivered to end-users.[/mk_icon_box2][/vc_column][vc_column width=”1/2″][mk_icon_box2 icon_type=”image” icon_size=”inherit” icon_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/03/Accelerate-Performance-2.png” title=”Accelerate Performance. With Consulting.” title_size=”15″ title_weight=”bolder” title_color=”#222222″ title_top_padding=”1″ title_bottom_padding=”5″]With the proper software tool in place monitoring the metrics that matter, organizations will immediately be empowered to make great improvements. If assistance is needed to experience additional benefits, our consulting services will get you to the next level.[/mk_icon_box2][/vc_column][/vc_row][vc_row padding=”0″][vc_column][mk_padding_divider size=”49″][/vc_column][/vc_row][mk_page_section bg_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/04/RdtGradienT2x1.jpg” bg_color=”#f36223″ min_height=”0″ padding_top=”40″ padding_bottom=”40″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” first_page=”false” last_page=”false” sidebar=”sidebar-1″][vc_column width=”3/4″][vc_empty_space height=”15px”][mk_fancy_title tag_name=”h6″ color=”#ffffff” size=”25″ font_weight=”300″ txt_transform=”none” margin_bottom=”0″ font_family=”Montserrat” font_type=”google”]Contact us to find out more about our products and services[/mk_fancy_title][/vc_column][vc_column width=”1/4″][mk_button dimension=”outline” corner_style=”full_rounded” size=”large” url=”https://www.rdtmetrics.com/contact-us/” align=”center” margin_top=”10″ outline_skin=”custom” outline_active_color=”#f9f9f9″ outline_active_text_color=”#ffffff” outline_hover_color=”#f36223″]CONTACT US[/mk_button][/vc_column][/mk_page_section][vc_row css=”.vc_custom_1517926727917{margin-top: 60px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column][mk_fancy_title color=”#000000″ size=”32″ font_weight=”300″ txt_transform=”none” margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]

Out-of-the-box functionality that enables managers to increase Call Center and Service Desk performance upon installation

[/mk_fancy_title][/vc_column][/vc_row][vc_row css=”.vc_custom_1517926727917{margin-top: 60px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column][vc_column_text]Service support operations often fail to support business objectives and provide adequate service to end-users because managers focus on aging report data, not current real-time metrics. As a result, they can’t identify problems early on or be proactive and prevent them from turning into crises that often derail the operation’s budget, project schedules, and delivery of new capabilities. The right metrics create an early warning system that enable operations to provide value to the business and end-users.

From a single enterprise view dashboard with drilldowns into specific operations activities, ServeOptics™ empowers managers and stakeholders to turn routine operations review meetings based upon aging data into proactive strategy sessions with real-time metrics and trends analysis. Managers gain immediate understanding of how support activities impact service delivery, the business objectives and its end-users.[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1517926727917{margin-top: 60px !important;margin-bottom: 30px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}”][vc_column][vc_column_text][/vc_column_text][/vc_column][/vc_row][mk_page_section bg_image=”https://www.rdtmetrics.com/wp-content/uploads/2018/01/1300557_bg4-1.png” bg_stretch=”true” min_height=”0″ padding_top=”0″ padding_bottom=”0″ top_shape_color=”#ffffff” bottom_shape_color=”#ffffff” first_page=”false” last_page=”false” sidebar=”sidebar-1″][vc_column][vc_empty_space height=”52px”][mk_fancy_title tag_name=”h6″ color=”#000000″ size=”32″ font_weight=”300″ txt_transform=”none” margin_bottom=”0″ font_family=”Montserrat” font_type=”google” align=”center”]Request a ServeOptics Demo Today[/mk_fancy_title][mk_button dimension=”outline” corner_style=”full_rounded” size=”large” url=”https://www.rdtmetrics.com/serveopticsdemo/” align=”center” margin_top=”20″ margin_bottom=”0″ outline_skin=”custom” outline_active_color=”#f36223″ outline_active_text_color=”#f36223″ outline_hover_bg_color=”#ffffff” outline_hover_color=”#f36223″]VIEW THE DEMO[/mk_button][vc_empty_space height=”52px”][vc_column_text disable_pattern=”false” align=”center”]

Questions? Contact an account manager for answers. 1-877-201-6907

[/vc_column_text][vc_empty_space height=”52px”][/vc_column][/mk_page_section]