Training & Certification
IT industry best practice training and certification: ITIL, ServeOptics
Industry recognized best practice training and certification enables personnel to understand what it takes to increase operational efficiencies within IT organizations. Knowledge obtained through these courses enable personnel to become more effective in their role as they support the success of the IT organization.
Managing with Metrics
The Managing with Metrics courses provide guidance on better ITSM by instructing learners on how to develop the appropriate metrics to be used for monitoring an organization and how to manage an organization utilizing those metrics.
ITIL Training and Certification
Our ITIL training and certification services will provide guidance on the provision of quality IT services and on the capabilities needed to support them. ITIL is not a standard that has to be followed; it is a guidance that should be read and understood, and used to create value for the service provider and its customers. Organizations are encouraged to adopt best practices and adapt those practices to work in their specific environments in ways that meet their needs.