Services

Our Expertise Is Your Asset

Creating Operations Excellence with
Proven IT Service Management Strategies

Drawing from experience, RDT Consultants utilize established and emerging best practices to help our clients realize their business goals and optimize their technology resources.  We start by understanding where each organization currently stands, analyzing where they want to be, and building a plan to get there.

Implementing an effective performance monitoring strategy is the key to evaluating benchmarks of how well your services are currently delivered and setting goals of excellence moving forward.

ADVISORY CONSULTING

Meeting the business demands of service support, driven by customer expectations, requires clarity of support expectations, proven practices and results-oriented execution.

SERVICE SUPPORT OUTSOURCING

Delivering the focused expertise that is required to deliver the process driven service support excellence that is required to improve your customer contact experience.

DASHBOARD DEVELOPMENT

Monitor the KPIs, metrics and analytics that enable you to monitor your business and measure excellence.

TRAINING AND CERTIFICATION

Industry recognized best practice training and certification that empowers leaders in ITSM.